Talent Days
Accenture logo

Collections Specialist with Spanish and English

Accenture

Collections Specialist with Spanish and English

Accenture

THE WORK:

  • Managing collections process on assigned portfolio of customers
  • Resolving customers disputes pertaining to Collections
  • Answering customers incoming queries
  • Making recommendations regarding the treatment of uncollectable debt
  • Building long term business relationship with customers
  • Planning and prioritizing own work to ensure the deadlines and customers experience are met

QUALIFICATONS:

  • Minimum one year experience in Cash Collection/Customer service (B2B) process
  • Fluent Spanish and English (both written and spoken)
  • Strong communication and interpersonal skills essential for contacting clients email and phone in a B2B (Business-to-Business) setting
  • Good knowledge of MS Office package
  • High accuracy and attention to details
  • Ability to quickly adapt to process changes and manage multiple tasks in a fast paced environment
  • Ability to work in a hybrid mode from the office located in Warsaw city centre (2/3 days per week)

WHAT WE OFFER:

  • Using foreign language and new technology solutions daily, cooperating with various global Clients.
  • Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.
  • A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification).
  • Employee Assistance Program - legal, financial, and psychological consultations.
  • Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares.
  • Paid employee referral program.
  • Private medical care, life insurance.
  • Access to the MyBenefit platform (possibility of using a wide range of products and services, including the Multisport card).
Warszawa
Hybrydowo
Praca
Umowa o pracę