Customer Service Representative with German and English

As a Customer Service Representative specializing in business travel, you’ll join our highly skilled remote team, providing outstanding service to our corporate clients in German and English. We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities; most of our Traveler Care leadership started in this role, and you can find us in almost every other department at Amex GBT!

What You’ll Do

• Advise and arrange travel for corporate business customers (both individuals and groups)

• Educate customers on travel options including air, road, rail, and accommodations

• Use various Global Distribution Systems (GDSs), including Amadeus. Training will be provided

• Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements

• Use positive telephone service techniques and act on special customer requests

• Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

We look forward to sharing more detailed job functions and key performance indicators during the interview process.

This is a 100% remote role (based in Poland). We provide a 2-month training after you join us. The first and the last week of the training takes place in our office in Warsaw (accommodation and transport covered by the company). Work hours are Monday to Friday, following the German holiday calendar. The training session starts on October, 1, 2025.

What We’re Looking For 

• Professional communication in both German (C1) and English (B2) required 

• Min. 6 months of experience in customer service preferred 

• Skilled communicator across multiple channels (Email/Chat/Phone) 

• Passion for excellence in client service, including proactive anticipation of needs  

• Act with integrity, and look after personal traveler information  

• Teamwork and openness to feedback  

• Open to learning and using new technology