Travel Consultant with German and English

WHAT YOU’LL DO:

• Advise and arrange travel for corporate business customers (both individuals and groups)

• Educate customers on travel options including air, road, rail, and accommodations

• Use various Global Distribution Systems (GDSs), including Amadeus. Training will be provided

• Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements

• Use positive telephone service techniques and act on special customer requests

• Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

We look forward to sharing more detailed job functions and key performance indicators during the interview process.

WHAT WE’RE LOOKING FOR:

• Professional communication in both German (C1/C2) and English (B2) required 

• Min. 6 months of experience in customer service preferred 

• Skilled communicator across multiple channels (Email/Phone) 

• Passion for excellence in client service, including proactive anticipation of needs  

• Act with integrity, and look after personal traveler information  

• Teamwork and openness to feedback  

• Open to learning and using new technology 

This is a 100% remote role (based in Poland). We provide a 2-month training after you join us. The first and the last week of the training takes place in our office in Warsaw (accommodation and transport covered by the company). Work hours are Monday to Friday (8:00-18:00, on rotation basis, 40h per week), following the German holiday calendar.

THE #TEAMGBT EXPERIENCEE:

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!