About your Role:

You will be part of L1 Tech Support team of specialists, responsible for providing initial technical support to customers or end-users, addressing basic technical issues and resolving them promptly. The primary focus of L1 Support is to provide quick and efficient solutions to technical problems, and escalate more complex issues to higher level support when necessary. Our goal is to communicate openly, share knowledge, celebrate successes as well as constantly look for improvement opportunities.

Your Key Responsibilities:

• Investigate reported issues based on XML & JSON logs

• Set the right priorities on issues based on the incident management process

• Monitor our applications and services

• Maintain a professional relationship with clients 

• Workflow organization between your team and company

• Manual data verification

• Manual Regression testing

• Incident Management

• Prepare documentation

Our Ideal Match:

• Interested in technology and tech savvy! 

• Willing to learn and develop new skills

• Advanced spoken and written English (B2/C1)

• Fluency in Polish

• Autonomous and creative team player

• Strong communication skills

• Available to work 12h shifts in 24/7 schedule – but you can plan it :)

Nice to have:

• Previous experience in Freshdesk/Zendesk ticketing system

• Proficiency in Linux terminal commands,

• ISTQB foundation

• ITIL processes knowledge

• Knowledge of monitoring tools such as: Grafana, Pingdom, Graylog, ELK stack

• Ability to write scripts

What we offer:

·       Opportunity to enter the IT world

·       Many company and team events

·       Training budget – we support your growth

·       Open and friendly co-workers and a homey environment (you will see a dog wandering around acting as our stress relief) 

·       Transparent Culture with open communication

·       Private healthcare; Multisport card and cafeteria programme

·       Career opportunities

·       Great support team

·       Hybrid work system