The position

Looking for a role where you are responsible not only for supporting the global users and vendors, but also take part in process optimization and development of further innovative processes within the new GBS Center? Help us build S2P First Level Support team for European markets. 

 Tasks & responsibilities

• Providing support for the Source to Pay process starting from the order creation to the payment

• Assisting & answering queries from the global user community related to the  invoices and purchasing orders

• Providing training how to use the Purchasing Tool WeBuy (SAP Ariba)

• Being main contact for external suppliers – 1st level support

• Processing requests in Service Now

• Processing incoming queries (via call, MS Teams or e-mail) from BI employees as well as suppliers globally

• Analysis of system mistakes and reporting this to the admin teams

About our future employee

You should speak German fluently (min. B2/C1) and English on a very good level (min. B2) and have at least 1 year of working experience in finance/accounting, customer service, contact center or related. We are also open for considering less experienced candidates or from other areas of work with a strong willingness to learn on the job.

Additionally, we are looking for:

• Bachelor degree

• Customer service orientation

• Excellent communication skills

• Good Microsoft Office skills 

Our Company

At Boehringer Ingelheim we develop breakthrough therapies that improve the lives of both humans and animals. Founded in 1885 and family-owned ever since, Boehringer Ingelheim takes a long-term perspective. Now, we are powered by 52,000 employees globally who nurture a diverse, collaborative and inclusive culture. We believe that if we have talented and ambitious people who are passionate about innovation, there is no limit to what we can achieve.

Why Boehringer Ingelheim?

With us, you can grow, collaborate, innovate and improve lives.

We offer challenging work in a respectful and friendly global working environment surrounded by a world of innovation driven mindsets and practices. In addition, learning and development for all employees is key, because your growth is our growth.

Boehringer Ingelheim is an equal opportunity global employer who takes pride in maintaining a diverse and inclusive culture. We embrace diversity of perspectives and strive for an inclusive environment, which benefits our employees, patients and communities.

Want to learn more? Visit https://www.boehringer-ingelheim.com