tl;dr 😌
🎯 Dla kogo:
- Biegły angielski i polski
- Umiejętności komunikacyjne (telefon, spotkania)
- Mile widziane doświadczenie w e-travel/hotelarstwie
- Nastawienie na pracę z klientem
- Samodzielność i proaktywność
💪 Główne plusy:
- Praca w wiodącej firmie turystycznej
- Model hybrydowy
- Możliwość pracy z zagranicy (do 20 dni)
- Atrakcyjne zniżki na podróże
- Szeroki pakiet benefitów
🔧 Kluczowe zadania:
- Wsparcie partnerów hotelowych
- Budowanie i zarządzanie stronami obiektów
- Szkolenia z systemu Booking.com
- Doradztwo w zakresie optymalizacji oferty
- Proaktywna komunikacja z partnerami
Idealna oferta dla osób z doświadczeniem w obsłudze klienta lub branży turystycznej, szczególnie absolwentów: Turystyka, Hotelarstwo, Marketing lub pokrewne.
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Account Executive - Krakow
About Us: At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world!
Booking.com is seeking a full time Account Executive for our lovely office in Krakow!
Role Description:
As an Account Executive your main task will be to provide support to new and existing accommodation partners, contacting, informing and advising them about how to meet the demands of the visitors on the Booking.com website. You will also build the accommodations webpages and training the new accommodations on how to use Booking.com’s extranet and how to use the systems that can improve their availability and supply.
Key Job Responsibilities and Duties:
- Day-to-day pro-active communication with partners in your region by telephone, by internal messaging and occasionally in person to assist with the development of the business;
- Building positive relationships with partners to ensure that they offer the best availability and rate structure;
- Discuss opportunities with partners that will help improve business by using Booking.com BV’s internal tool of priority setting;
- Participation in weekly team learning in your office;
- Advise accommodation partners regarding their (potential)webpages on the Booking.com website and how they can amend data with respect to supply, availability, specials, promotions;
- Providing support to properties or Booking.com BV in building the webpage for accommodations and/or maintaining property information on the Booking.com website;
- Delivering training by phone to new and or existing properties on how to use Booking.com’s extranet and rates & availability system.
Qualifications & Skills:
- Excellent face-to-face and telephone communication skills;
- Proficient English and Polish speaker and writer;
- Affinity/experience within e-travel and/or hotel/travel industry is a plus;
- Pro-active, sense of responsibility and can work independently;
- Great teammate, motivated and enjoys to work in e-travel and hospitality;
Benefits & Perks - Global Impact, Personal Relevance:
Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well unique-to-Booking.com benefits which include:
Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)
Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit