Support Specialist

This role combines responsibilities from both support and operations domains, designed for individuals eager to improve and empower their career in IT. The position involves monitoring systems, troubleshooting issues, deploying solutions, and providing first-level support to customers. You will work closely with DevOps and Service Desk teams, ensuring smooth operations and high-quality service delivery. The role offers exposure to modern technologies such as AWS or Azure, Kubernetes, Docker, and CI/CD tools, with opportunities for growth and learning in a dynamic environment.

Your responsibilities

• Monitor, analyze, and maintain data processing and infrastructure solutions

• Deploy new solutions using CI/CD tools

• Provide first-level support for technical issues and concerns

• Respond to and track issues, ensuring timely resolution or escalation

• Perform basic troubleshooting and quality checks on data and systems

• Collaborate with DevOps (L2, L3) and Service Desk (L1) teams for issue resolution

• Ensure professional handling of all internal and external customer interactions

• Participate in on-call duties for urgent operations

Our requirements

• First experience in IT industry, customer support, Ops or DevOps engineering ​

• Excellent command of Polish and English (we work with global clients)

• Experience in customer support roles

• Ability to work within a 24x7 support environment (also at weekends)

• Good problem-solving skills and documentation skills

• Proactive approach and strong analytical skills

• Service-oriented attitude, patience, thoroughness and good attention to detail

• Basic understanding and knowledge of Monitoring tools (Grafana, Prometheus), Orchestration tools (Kubernetes), CI/CD tools (Jenkins), Cloud networking (AWS, Azure), Container solutions (Docker)

• Practical knowledge of MS Office

• Familiarity with ITIL methodologies

• Familiarity with SQL

• Coding knowledge (Python, Bash)

• Knowledge of ITSM tools and Atlassian suite (Jira, Confluence)

• Understanding of infrastructure monitoring and troubleshooting

• Familiarity with ticketing systems and escalation processes

What we offer

• Employment type – we offer a contract of mandate (UZ) or B2B

• Flexible working hours – If you are a student, you can adjust your working hours to fit your study schedule

• A hybrid work setup with plenty of flexibility. Delivery teams work mostly remotely. Support teams come to the office at least once a week – as an HR team, we meet every Wednesday. On other days, you decide where you work

• A bunch of non-work activities, including Office Day (a fun-filled day when employees from all over Poland gather at the office), POP UP integrations, various competitions from cooking to photography, and the chance to submit charity causes to our CF4GOOD program, which provides support to those in need

• A workplace that values people and is built on collaboration, not competition. If you’re tired of toxic work environments, you’ll finally get a chance to breathe. And if you’ve been lucky with great employers so far, we’ll do our best to keep that streak going