German speaking Trainer - Service Desk

Your future tasks will be

• Developing and maintaining the trainings portfolio (e.g. new joiner trainings, soft skills trainings, language / communications trainings, technical training for customers, Train the Coach training in DE etc.)

• Recognizing the need for training

• Creating training materials

• Implementation of current training methods (e.g. gamification, simulation, case studies, coaching etc.)

• Ensuring accreditation

• Improving participant satisfaction

• Evaluation of the success of the trainings

• Reporting regarding to trainings

• Active and regular co-operation with the international training team.

You are ideal candidate if you

• Have fluent German (C1, C2) and English (B2+) skills

• Have experience in conducting trainings

• Have experience in creating training materials

• Have knowledge of methodology, didactics, and rhetorical skills& questioning techniques

• Can provide constructive feedback

• Have strong presentation skills

• Have ability to speak in public

• Can work independently

• Are good in active listening, logical thinking and explaining

• Have ability to self-reflection and reflection on others

• Have strong communications skills.

What can we offer to you?

• Permanent employment contract, full time

• Excellent benefits portfolio where you decide what to choose (cafeteria style)

• Global and local recognition programmes and contests

• Private medical healthcare, additional day off for your birthday, access to the Employee Assistance Programme

• Numerous local and global training opportunities, access to self-learning platform (Udemy) as well as language courses

• Development and career opportunity within an international team

• As you will have a lot of cross-functional tasks, you can have insight and gain impressive knowledge of numerous departments in an established global company