IT Application Support Intern

Responsibilities

As an IT Application Support Intern, your key tasks will include:

• Assisting in handling support requests and troubleshooting software issues for internal users.

• Working with ticketing tools – reviewing incoming tickets, monitoring queues, and ensuring proper task logging.

• Registering and describing issues for developers, ensuring they have all necessary details to resolve the case efficiently.

• Learning to query and configure databases.

• Supporting the creation and maintenance of business reports.

• Helping to improve internal tools and systems, especially eLIMS (Laboratory Information Management Systems).

• Collaborating with IT and business teams to understand requirements and suggest improvements.

Qualifications

Qualifications

To succeed in this internship, you should have:

• A basic understanding or academic background in IT, computer science, or a related field.

• Interest in learning about ERP or business software systems.

• Basic knowledge of SQL and motivation to improve your scripting skills.

• Good communication and problem-solving abilities.

• Curiosity and a genuine interest in technology.

• Familiarity with Microsoft Office, especially Excel (nice to have).

• Fluent English is a must (C1 level proficiency is expected, B2 is a minimum).

What You’ll Gain

• Practical experience in supporting and maintaining business applications.

• Mentorship and guidance from experienced IT professionals.

• An opportunity to develop skills useful for future roles such as Application Support Engineer or Business Analyst.

Additional Information

What do we offer?

• One-year contract based on an employment contract.

• Package of necessary tools for work - phone, laptop.

• Opportunities for development.

• Work in an international company.

• Work in hybrid mode - 4 days of work from the office each week.