IT Junior Support Team Leader

As a Junior Support Team Leader, you will assist in coordinating the day-to-day activities of a support team working with MS SQL and RPA related technologies. You will work closely with Head of Support to help deliver excellent customer service, support team operations, and foster team collaboration and development.

Your responsibilities

• Support and Coordination: Help team members with MS SQL and RPA related questions and operational tasks.

• Team Support: Assist in coordinating a small team (about 5 team members), including facilitating collaboration and communication.

• Meetings and Stakeholder Collaboration: Participate in internal meetings, catch-ups, and calls with stakeholders to support team efforts.

• Performance Monitoring: Help track SLAs, support performance data, and contribute to reporting trends and improvement initiatives.

• People Support: Support team motivation and performance under the guidance from Head of Support.

• Process Improvement: Assist in identifying opportunities to improve team workflow and support processes.

• Escalations: Act as point of contact for escalations with support from a Head of Support.

Our requirements

• Excellent communication skills.

• Fluent in Polish and English (B2+/C1).

• Background in customer support and team management.

• Strong communication skills.

• Data driven mindset.

• Ability to work with KPIs, SLAs, and basic performance data.

• Proactive mindset, self-motivated, and collaborative approach.

• Open-minded attitude, and willingness to learn leadership and team-management skills.

• Basic knowledge of SQL Server and/or RPA and support tools (e.g., Zendesk, Jira).

• Interest in expanding technical leadership capabilities.

What we offer

• Office-based work during the first 6 months (onboarding period), followed by a hybrid working model.

• Opportunities to grow your knowledge within your area of expertise.

• Friendly working atmosphere in a professional team.

• Employee-oriented working culture.

• Sports subscription.

• Subsidized English classes.

• Small teams.

• International projects.

• Free breakfasts.

• Startup atmosphere.

• No dress code.