Responsibilities:

• Provide physical end-user support and be available to support the Servicedesk when a case requires physical interaction onsite

• Utilize IT service management tools

• Perform daily routines such as floorwalks and case reviews

• Provide IT equipment to users and manage stock

Requirements:

• Basic IT knowledge and troubleshooting skills

• Self-reliance and good work organization

• Positive attitude and willingness to help

KPIs:

• Contribute to meeting IT Strategy

• Ensure low turnaround time on trouble tickets

• Demonstrate strong onsite support skills

Nice to have:

• Good level of English

• High level of customer satisfaction focus

• Effective cost management awareness

• Participation in daily/weekly service management status meetings

Purpose:

• The purpose of the role is to provide temporary physical end-user support and be available to support our Servicedesk when a case requires physical interaction onsite in Gdańsk

• IT Operations is part of the corporate 24/7 business model, working hours 8-16 but can be moved a bit around if needed

• You will be working for 6 weeks with possibility of extension