Your skills
Experience in technical support or help desk
C1 in Italian, B2 English
Good knowledge of any ticketing tool
Team player attitude
Willingness to work in shifts between 7 am - 8 pm from the office in Wrocław
Organisational skills and the ability to set priorities effectively
Quick and effective problem solving skills
Your tasks
Providing IT support to end users located in various locations globally
Analysing, troubleshooting and providing fixing solutions for application/OS problems
Opening, closing and monitoring tickets in our ticketing system throughout their lifecycle
Monitoring ticket timelines (SLAs)
Contacting end users by phone, email and chat
Working on 8h shifts from our office located in Wroclaw (100% onsite, no possibility of hybrid or remote work)
Possibility of taking a shift during the weekends
Be part of us
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.