Intern - Customer Experience Specialist with English (Hybrid work)
Location: Katowice, PL
As an Intern Customer Experience Specialist with English here at Honeywell, you will be a vital member of the Customer Service team, where you will assist in ensuring performance standards are met and maintained to achieve business objectives and enhance customer satisfaction. You will report directly to our Customer Experience Supervisor, and you’ll work out of our Katowice location on a Hybrid work schedule. In this role, you will impact on the overall customer experience by supporting the team in fulfilling customer requests and resolving issues, contributing to a high customer satisfaction index. This is hybrid work 3+2! (3 days from office + 2 days from home).
Honeywell
Honeywell Industrial Automation enables our customers to run safer and more efficient operations. From refineries to distribution centers to retail stores, we help deliver results while improving worker safety and meeting sustainability goals such as reduced carbon emissions – by leveraging connectivity, advanced data analytics, software, robotics, sensors, process automation and asset performance management solutions.
We Enable our Customers to Enhance the Safety, Sustainability, Resilience and Productivity of their People, Plants, and Assets.
Responsibilities
Assist in the successful fulfillment of all requests regarding order processing and purchasing activities.
Support the accounting and lifecycle maintenance of all orders, contracts, and projects in Honeywell systems.
Help in tracking orders placed with suppliers and ensuring timely delivery to customers.
Support daily report creation by providing relevant data in a timely manner.
Qualifications
Bachelor’s degree in Business Administration or a related field.
High level of customer orientation and a dedicated “can do” attitude.
Excellent interpersonal, organizational, and time management skills.
Ability to drive improvements leading to greater customer experience.
0-2 years relevant customer service experience.
Strong knowledge of Microsoft Office.
Experience working in a customer-facing role.
Preferable but not a must - Knowledge of ERP systems (preferably SAP), Salesforce.
We offer:
State-of-the-art office with parking, chill-out areas, bicycle stands, showers and probably the best coffee in town
Fruits bowls and sports activities to support your health and well-being
Daily paid break - 30 mins and flexible working hours
3 + 2 hybrid work arrangement to support your work-life balance
Competitive Salary regularly increased based on your performance
Flexible benefits basket with monthly budget allocated (medical insurance, life insurance, Multisport Card)
Generali Insurance (Accident Insurance)
Referrals bonuses for all open jobs and recognition programs
Comprehensive induction, ongoing training and development to set you up for success
In-house and external learning platforms supporting development opportunities
Work experience opportunities to help you grow your career with us
Global employee networks to help you connect and grow
Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters
Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment
Frequent Employee Engagement activities supporting inclusive and diverse work environment
Contribution to social benefits like x-mas benefit, holiday, engagement events from company social fund.
ABOUT HONEYWELL
Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world’s most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell: click here
#FutureShaper
About Us
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.
