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Jacobs

Junior Autodesk Specialist - Temporary Position

Kraków
IT
Praca
2+ lata doświadczenia
Inżynieria i technika
Kraków
IT
Praca
2+ lata doświadczenia
Inżynieria i technika
6 099  - 9 015 PLN
Stacjonarnie
Inne

Ustaw powiadomienia

Zapisz się i otrzymuj oferty pracy według wybrancyh kryteriów

🤓 Skrócony opis

Oferta idealna dla: osób z obszaru projektowania inżynierskiego, architektury i IT

Jeśli masz doświadczenie w pracy z programami Autodesk (takimi jak AutoCAD, Revit czy Civil 3D) i lubisz pomagać innym, ta oferta jest dla Ciebie. Będziesz wspierać użytkowników produktów Autodesk, rozwiązywać ich problemy i tworzyć bazę wiedzy.

Praca w modelu hybrydowym z elastycznymi godzinami i „krótkimi piątkami” to super opcja. Dodatkowo, możesz liczyć na pakiet benefitów i kursy językowe.

Najciekawsze: Możliwość pracy hybrydowej, elastyczne godziny, „krótkie piątki” i bogaty pakiet benefitów.

Pełny opis

RESPONSIBILITIES:

  •  Resolve issues for Autodesk product users.

  • Research, verify, and document product defects

  • Provide prompt, and efficient assistance to team members with a problem with their tools and 3rd party applications & plugins.

  • Research, verify, and document product issues, solution in short and clear articles for our Knowledge Base

  • Priority handling and escalation of critical issues and monitoring of service level compliance

  • Perform Triage of issue to make sure it is in the correct support queue

  • Document support interactions in a company-wide case management system 

  •  Perform root cause analysis to mitigate recurrence

  • Escalate customer issues to senior staff if required

  • Manage team backlog of support requests

  • Manage user expectations by providing updates on progress

HERE’S WHAT YOU’LL NEED:

  • Experience working directly with architects, engineers and designers from all disciplines.

  • At least 2 years of industry working experience

  • Proficiency with any one Autodesk products – Autocad Revit, Civil 3D, Plant 3d, Navisworks, Innovyze apps etc. would be an added advantage

  • Willingness to "own" the problem (user issue), troubleshoot and ability to solve or mitigate the problem

  • Work in flexible working hours in a Hybrid work culture

  • Identify workflow issues if a user could perform the task with another tool or method to produce a similar result.

THE IDEAL CANDIDATE:

  • Take ownership of tasks & issues & be accountable for them

  • Take on new opportunities and tough challenges, and enthusiasm

  • Learn through experimentation when solving new problems, using both successes and failures as learning opportunities

  • A Team Player & willingness to share the learnings with fellow colleagues

WE OFFER:

  • Fixed-term contract of 6-months with salary corresponding to qualifications

  • The possibility to work in the office or in a hybrid model  

  • Flexible working hours 

  • "Short Fridays" (Monday – Thursday 8.5h, Friday 6h),

  • Membership in Jacobs social networks (Women's network, One World, PRISM, Careers Network, Collectively, SpeakUp and others) and participation in initiatives related to their activities, 

  • Benefits package (LuxMed medical package, additional life insurance, holiday allowance, multisport card co-financing, My Benefit cafeteria system, psychological care), 

  • Language courses (English, German, Polish), 

  • Holiday allowance („wczasy pod gruszą”)


Jacobs

Relacje z rekrutacji
6 099  - 9 015 PLN
Stacjonarnie
Inne

Ustaw powiadomienia

Zapisz się i otrzymuj oferty pracy według wybrancyh kryteriów

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