We are looking for an Support Technician!

For our client providing technology services for the aviation industry, we are looking for an End User Support Technician to work onsite at the office in Katowice.

Key responsibilities

• Managing escalations and handling incidents, requests, and problems

• Tracking and resolving service calls and cases

• Incident detection, investigation, and closure

• Providing general user assistance, including hardware, OS, and mobile issues (iOS, Android)

• Supporting Electronic Flight Bag (EFB) systems and video conference solutions (Polycom, Cisco TEAMS)

• Asset management, including procurement, inventory handling, and annual asset checks

• Coordinating service outages and onboarding new employees (hardware setup, IT training)

• Collaborating with local partners for workstation and network maintenance

Ideal candidate profile

• Experience in end user support or IT helpdesk role

• Language requirement: Proficiency in English (min.B2) 

• Strong problem-solving skills and ability to manage incidents efficiently

• Knowledge of hardware, software, and mobile device troubleshooting

• Experience with asset management and IT procurement is a plus

Conditions

• Location: On-site at the client's office in Katowice

• Employment Type: B2B

• Rate: Dependent on experience

• Benefits: private medical care, life insurance, Multisport card

Recruitment steps

• Introductory call with a Recruiter

• Technical meeting with the Client

• Decision and feedback