Junior Customer Service Specialist with German

YOUR ROLE AND MAIN TASKS:

The goal of the Position: 

Your goal will be the professional handling of inquiries from our German customers via email, phone, and live chat.

Daily tasks of the position:

• Professionally handling inquiries from German-speaking customers via email, phone, and live chat.

• Providing information regarding order status, payments, as well as cancellation and return processes.

• Analyzing and resolving customer tickets in accordance with existing procedures.

• Cooperating with internal teams (e.g., payments, complaints, logistics) to find the best possible solution for the customer.

• Identifying recurring issues and reporting them to the relevant departments.

• Ensuring a high standard of customer service and building positive relationships with customers.

YOU WILL NEED:
Professional requirements for the candidate:

• Excellent command of the German language, both spoken and written – grammatical accuracy (min. level B2/C1).

• Willingness and passion for working with customers and handling phone calls.

• Positive attitude towards the world and people, customer-oriented mindset.

• Independence in resolving inquiries from start to finish.

• Ability to work in a team.

• Openness to working fixed hours in time slots 8–16, 10–18, 11–19, as well as working 2 weekends per month.

BENEFITS:

• Hybrid working model for people from Wrocław, remote working for people from other locations.

• Private healthcare- we provide access to the best specialists for you and your loved ones through Luxmed.

• Language classes- join English, German, and Polish lessons in small groups, tailored to your current skill level.

• Modern office in the heart of Wrocław- our office is centrally located, close to cinemas, gyms, and a wide variety of great lunch spots.

• Multisport card- stay active and healthy with a Multisport card giving you access to numerous fitness clubs and sports facilities.

• Wellbeing Program- Discover tools to improve your health and wellbeing. Join daily challenges, expert sessions, and video consultations with specialists. Build lasting healthy habits and boost your lifestyle.

• Fruit Mondays & more- we keep our kitchen stocked with fresh fruit, healthy snacks, coffee, sweets and yes, sometimes pizza too.

• Team events with great people- we love spending time together after hours,whether it’s fun office meetups or organized outings.