Our Mission
As limango we create a company which has been specializing in e-commerce for 13 years. Together with platforms in the Netherlands and Germany, we are part of the OTTO Group, one of Europe's leading e-commerce companies. We are the shopping platform with the largest selection of products for the whole family!
We work and play together. We value work-life balance and create a culture of respect, trust and equality. If these values are also key for you, there is a good chance that you will find your place with us.
Your role and main tasks
You are the first point of contact for our clients, providing support and guidance in their daily interactions with our services. Your role is to ensure a smooth customer experience by addressing inquiries, resolving issues, and offering solutions tailored to their needs.
Daily tasks of the position:
You are responsible for the professional acceptance and processing of inquiries from our German and Polish customers via email and telephone.
You also work together with colleagues from other teams in the areas of payment, complaints and offers in -order to find the best possible solution for our customers.
You are the contact person for our customers for queries regarding payment processing, order processing and cancellations/returns.
You will need
Professional requirements for the candidate:
Very good German skills, both spoken and written - grammatically correct (min. B2 level) are a must .
Experience in customer service is an asset (preferably in the e-commerce sector).
Personal requirement for the candidate:
Willingness and passion for working with customers.
Customer inquiries are always dealt with extremely carefully and on an individual basis.
Positive attitude towards the world and people.
Independence in solving queries.
Team-oriented approach.
Availability full time (40 hours per week) or Part Time 20-30 hours per week and openness to work fixed hours within the time window of 8:00 am - 8:00 pm and also to work on weekends.
* The work is remote, but the training will take place in our office in Wrocław and the general process training will last five working days (Monday to Friday). After a period of time, a further visit of one or two days will be required for telephone training. This trip will be treated as a business trip and will be fully covered by us, including hotel costs.
Benefits
Private healthcare
We provide access to the best specialists for you and your loved ones.
Language classes
English and German lessons in small groups, tailored to your skills.
Remote work and flexible working hours
Possibility of partial remote work, as well as adjusting working hours to your daily schedule.
Office in the center of Wrocław
Nearby cinema, fitness club and a large selection of lunch places.
Fruit Mondays
There is no shortage of coffee, fruit, pizza, sweets and healthy snacks in our office.
Company events in the best company
After hours we often organize interesting outings or meetings in our office.
What you can count for:
Interesting and challenging work in the dynamic environment of the Internet industry - you will not get bored with us!
The possibility of real shaping of the business - we value independence and delegate responsibility,
Gaining experience in an international team, operating in different European markets.