Credit Controller - Greek Speaker
(R0102210)
We offer a challenging job in a fast-growing environment that is driven by continuous developments and improvements, in which you can play an important role.
JOB DESCRIPTION - DUTIES AND RESPONSIBILITIES
Operate all established collection procedures using initiative, imagination, and flexibility to achieve targeted expectations/results while promoting customer good will.
To make contact with customers regarding all unpaid items, following up communications frequently executing global LSEG collection guidelines
As per credit management engagement model and collection treatment plans.
To anticipate developments and to identify accounts that requires special attention and act decisively to resolve difficulties, disputes, and consulting management where appropriate.
To develop and maintain harmonious and effective working relationships with all customers, departmental order management, Finance and Segment Sales colleagues in EMEA and Bangalore.
To obtain sufficient information to assess the creditworthiness of newly proposed and existing customers promptly, efficiently, and cost-effectively, using information sources appropriate to the level of exposure and liaising where necessary with colleagues and management. To ensure that all clients meet the company’s requirements regarding the table of denials listing.
To promote and develop the involvement of the credit control department in segment sales and marketing activities.
To assist with the design and production of SOX reports and revenue provision reports for management. To assist with special projects as and when required.
Drive continuous improvements in terms of DSO, resolving incomplete cash/unapplied receipts, and reducing aged debts.
Support the roll out of new platforms for the EMEA countries where necessary.
PERSON SPECIFICATION - REQUIRED SKILLS AND EDUCATION
Essential
Excellent Greek verbal and written skills.
Excellent English verbal and written skills.
Excellent customer services experience.
Desirable:
All round solid international Credit Management experience.
Ability to speak Greek would be preferable.
Strong detail handling skills and Excel skills.
Ability to understand customer and revenue impact with credit control related activities.
Knows when to escalate appropriately when involved in a process chain.
Your package when joining Gdynia Team:
Wellbeing: monthly wellness allowance and employee assistance program
Healthcare: private medical care with Medicover, premium package fully covered by employer
Lunch card: meal allowance loaded via personal Lunch Card with a max monthly cap of 450 PLN gross. The Program is operated by Edenred
Future: corporate pension plan supported by Fidelity International with additional 5% of base salary to invest in selected funds
Recognition: promoting appreciation culture through global Reward and Recognition platform
Referral: Bonus between 8,000 to 10,000 PLN for successful recommendation of a new colleague
Development: e-learning platform, a range of workshops and international projects
Onboarding: structured training and buddy support
Information: access to real-time economic data through our flagship products Eikon and Workspace
Diversity: inclusive culture with colleagues from over 40 countries with various age, gender, race and beliefs
Charity: 2 additional days off for voluntary jobs
Office: brand new, outstanding office located in 3T Park, Kazimierza Gorskiego Street in Gdynia
Activities: sport teams, contests and social events to join