Network Service Manager
Outokumpu, the global leader in stainless steel, is looking for a hand on and technical Network Service Manger to join the Compute and Network service.
Ongoing responsibilities:
· Ensuring vendors are working in correct manner and following proper lifecycle management and security patching of platforms
· Aid suppliers and security teams to in tightening and securing our compute access and management policies
· Operational management; SLA and service performance analysis of ITSM processes (Incident, Request, Change, Problem)
· Co-ordination of compute tasks during agreed maintenance windows
· Demand evaluation and recommendations
· Invoice checking, and ensuring budget compliance
· Continual Improvements within compute solutions
· Ensuring service related documentation and service related information in CMDB is up to date
· Identify and mitigate grey areas of support within the service
· Identify risks, including cyber and operational and propose solutions (including, technical, operational and security related)
· Support and provide close collaboration with key stakeholders within IT and business
· Work with vendors to ensure efficient platform utilisation
· Supporting and managing compute process management (eg server order process)
· Act as SPOC for capacity related questions, from business, IT and vendors
Key Technical Experience, Knowledge, and Qualifications:
· Experience of working in a production/ manufacturing industry
· 5+ years in similar role
· Technical knowledge
· Broad knowledge of LAN infrastructure (Aruba and PaloAlto)
· ITIL Qualified – Minimum Foundation level
· Excellent communication skills in English both spoken and written
· Strong communication and interpersonal skills
