Junior IT Specialist

Key Responsibilities

• Provide first-line technical support to users (on-site and remote).

• Resolve user-reported issues via the Service Desk platform in accordance with ITIL/ITSM standards.

• Monitor and maintain assigned IT infrastructure and systems.

• Manage and track IT hardware assets (laptops, desktops, peripherals).

• Oversee and support the development of assigned IT tools and software.

• Collaborate with external vendors and service providers to resolve issues and implement solutions.

Your Background

• Basic knowledge of IT systems, hardware, and software.

• Familiarity with Windows operating systems and Microsoft Office tools.

• Strong communication and interpersonal skills.

• Ability to work independently and as part of a team.

• Willingness to learn and develop technical skills.

• Good organizational skills and attention to detail.

• Good communication skills in English (minimum B2 level).

Nice to Have:

• Previous experience in an IT support or helpdesk role (internships or part-time work included)

• Familiarity with IT asset management tools or ticketing systems.

• Basic understanding of Active Directory and Microsoft 365.

• Technical education (completed or in progress) in IT or a related field

Your Benefits Package

• Daily cooperation and know-how exchange with experts. 

• Additional benefits: a prepaid lunch card, private medical care, subsidized sports card, and office fruit provision. 

• Internal Development initiatives including soft & leadership skills training programs. 

• Recognition Program. 

• Employee Referral Program. 

• Support & incentive bonus for completing Ph.D. 

• Support in legalization and relocation package. 

• Various sports and engagement initiatives.