Your tasks and responsibilities:
- You will be part of our value chain for Connectivity Installation and Maintenance – this will ensure the secure connection of all our customers' medical systems to our remote service platforms.
- You act as first point of contact for our internal and external customers and interact via hotline (inbound and outbound) and E-Mail to provide appropriate solutions for a various collection of customer requests. Your role includes dispatching and escalation of requests.
- Provide technical support to customers experiencing application or technical issues according to our Knowledge Base and Guides.
- You also fulfill your responsibilities in on-call duty and shift operation in the 24/7 telephone support of the IT service environment.
- As part of your role, you will also be responsible for the continuous improvement and productivity increase of the support processes.
Your qualifications, experience & skills:
- At least 1-year prior experience in providing customer support in an IT environment.
- Knowledge of network terms e.g. LAN, TCP/IP, IPSEC, Firewalls.
- You are fluent (min. C1) in Polish AND English
- Other languages are a plus: German, French, Spanish, Italian
- Prior experience within the healthcare industry is a plus
- Highly motivated team player with strong communication, customer service and problem resolution skills
- Self-motivation, methodological skills, customer orientation as well as analytical and assertive skills complete your profile.
- To effectively manage a global customer base in different time zones, we request candidates to have flexibility in working hours (between 7.00am – 7.00pm) – schedules are prepared in advance, it’s a standard 8-hours working day.
We offer:
- Exciting work in international corporation on contract of employment with benefit package (i.e. couple of extra vacation days, cafeteria system, medical care, employee pension scheme, life insurance program).
- You can work remotely/hybrid/in one of our local offices – note that we are looking for candidates already located in Poland.
- Established onboarding concept with dedicated trainings, guidance by a mentor during the first weeks, wide range of courses, e-books and other training content on a global e-learning platform.