We are looking for a Junior Technical Support Engineer to join our team and help protect the world from malvertising in a highly dynamic ecosystem.
Being part of our team means staying curious, open-minded, and ready to take on challenges. We value collaboration, responsibility, and continuous learning to stay ahead of attackers by thinking smarter, acting faster, and going beyond the surface.
Our mission is to secure the digital advertising space by identifying and preventing malicious threats. We work in a fast-paced environment where innovation and security go hand in hand to ensure a safer online experience for users worldwide.
Sound interesting? Join us!
REQUIREMENTS:
1 + years of experience in the technical support domain
Experience of Kibana and BigQuery
Practical knowledge of HTML and CSS is a must
Knowledge of SQL
Basic knowledge of HTTP and HTTPS protocols
Basic understanding of software architecture to assist Сustomers
Advanced level of English
Personal Profile
Proactive and ready to take on responsibility
Willing to work night shifts
RESPONSIBILITIES:;
Provide real-time Customer support and professional technical responses
Analyze Customer traffic to identify undetected threats and false detections, primarily using ElasticSearch and BigQuery (SQL)
Work closely with Сustomers providing insightful incident reports
Communicate with global Сustomers and provide quick responses and resolutions
Work cross-functionally with RnD and Research teams to optimize Customers’ ability to detect and mitigate cyber-attacks in real -time
Hold shifts as part of the job (including weekend shifts)
WHY US:
Diversity of Domains & Businesses
Variety of technology
Health & Legal support
Active professional community
Continuous education and growing
Flexible schedule
Remote work
Outstanding offices (if you choose it)
Sports and community activities