Junior Supporter IT Service Desk (Spanish and English)

WHAT YOU WILL DO:

• Acting as 1st Level Support Agent answering questions regarding digital workplace via telephone or central ticketing platform coming mostly from internal customer in international environment

• Fixing issues and answering questions regarding: ordering portal, Microsoft Office Package and Office 365, Citrix, network connectivity, printing etc.

• Depending on experience and current needs additional back office tasks such as Knowledge Base updates, preparing communication for end users, performing trainings for co-workers, contributing to change management, security checks, software upgrades and other tasks

WHAT YOU BRING:

• Very good knowledge of English and Spanish

• Motivation to become part of a successful and well-integrated team

• One year of relevant professional experience in international environment

• Good knowledge of Windows Client and Citrix environment, good understanding of Android, iOS and Mac OS would be helpful

• Customer service experience in dealing with technical and non-technical users

• AI-oriented mindset desired, previous AI projects experience very welcome

• Competencies: quick learning, friendly & can do attitude, ability to prioritize, openness for new technologies and tasks