1st Line Technical Support (French)

We are looking for 1st Line Technical Support (French) to join Sopra Steria Polska for a team that cooperates with one of our French clients. We do not require experience! Thanks to working with procedures and under the guidance of an experienced trainer, we will help you find your way in the IT world. Training time is individually adapted to your needs.

Your responsibilities

• Receiving and resolving requests (via phone, email, or notifications – so-called “alerts”) related to computer and application issues, based on provided instructions

• Communicating with users in French and English

• Escalating more complex issues to the second line of support

• Collaborating with other technical teams

• Performing daily scheduled activities (sending reports, sorting and verifying emails, etc.)

Our requirements

• Knowledge of French and English at least at B2 level

• Willingness to develop IT skills

• Ability to learn quickly

• Well-motivated team player with communication skills

• Working according to the procedures

• Working hours: Shift hours (24/7 work system)

What we offer

• BENEFITS (UoP): Luxmed, Medicover Sport, Worksmile, educational platforms, languages learning platform, referral bonus, copyrights, life insurance, workation

• BENEFITS (Flex): Luxmed per request, internal trainings

• DEVELOPMENT OPPORTUNITIES (UoP and B2B): certifications (paid by the company), conferences, Tech Lunches