Responsibilities:
Receiving, logging, and managing requests from customers.
Following and improving service operation procedures defined by concerned services.
Following up on requests in the ticketing or logging systems.
Investigating and resolving issues, acting as a point-of-contact for end users and internal stakeholders.
Maintaining a high degree of customer service and adhering to IT service management principles.
Participating in tooling and system development, maintenance, and updates (including minor code or configuration changes).
Performing log analysis and root-cause debugging.
Monitoring production performance, production jobs, and application health.
Writing or enhancing scripts and automation to streamline repetitive tasks.
Supporting CI/CD pipeline updates and troubleshooting build or deployment processes.
Providing training and technical support to end users and team members.
Writing and updating documentation and procedures, contributing to the knowledge base.
Collaborating with peers in an international, DevOps-minded environment.
Tech stack on the project:
•Bash, Python, PHP, MySQL, Git
Qualifications
Must have requirements:
Customer-focused, proactive problem solver with attention to detail.
Knowledge of APIs and experience with troubleshooting logs.
Familiarity with version control (Git) and comfort contributing small code or configuration changes.
Basic scripting and programming experience (Bash, Python, PHP, MySQL)
EU citizenship
Fluent English: B2/C1.
Being open to occasional business trips abroad and visits in our office in Katowice
Nice to have requirements:
Working hours:
You will work in shifts (7 AM – 20 PM) and 24/7 support on call.
Additional Information
What we offer:
• BENEFITS (UoP): Luxmed, Medicover Sport, Worksmile, educational platforms, languages learning platform, referral bonus, copyrights, life insurance, workation
• DEVELOPMENT OPPORTUNITIES (UoP): certifications (paid by the company), conferences, Tech Lunches, possibility to join our Communities (Project Management, Architecture, Security, Process Management, Leadership, AI and Cloud)
