Junior Customer Success & Implementation Specialist

WHAT WILL YOU DO ON A DAILY BASIS:

• Support clients and partners during the implementation of the Synerise platform under the guidance of senior team members.

• Assist in configuring and implementing basic use cases by translating business requirements into technical setups.

• Support onboarding processes for new and existing clients and partners to help ensure a smooth “Time To Production.”

• Participate in training workshops and product demonstrations alongside senior specialists.

• Assist in monitoring platform adoption, identifying basic gaps and suggesting improvements.

• Contribute to the creation and updating of educational content (user guides, use cases, FAQ knowledge base).

• Continuously develop your technical and product knowledge with support from the team.

• Collaborate with internal teams (business, marketing, product) by sharing insights gathered from customer interactions.

WHAT WILL MAKE US A PERFECT MATCH:

• Basic understanding of REST APIs and webhooks concepts (practical experience is a plus, not required).

• Familiarity with tools like Postman or willingness to learn them.

• Basic understanding of marketing automation or process automation tools.

• Ability to understand and map simple business requirements to platform functionalities with guidance.

• Basic knowledge of data formats (JSON, XML, CSV).

• Analytical mindset with willingness to learn how to analyze data flows and integrations.

• Basic organizational skills to support tracking timelines and deliverables.

• English at least at C1 level (written and spoken).

• Willingness to work with customers via tickets and participate in technical training sessions.

WHAT WILL CONVINCE US EVEN MORE:

• Fluent in other languages: Spanish/Portuguese. 

• Familiarity with e-commerce, CRM, or loyalty program integrations.

• Experience with low-code solutions. 

• Knowledge of JavaScript. 

• Experience in web/mobile development projects. 

• Knowledge of A/B testing, campaign optimization, or marketing analytics dashboards.

WHAT CAN WE PROVIDE FOR YOU:

• An opportunity to work in a fast-growing company in the field of  Artificial Intelligence. 

• The possibility to work with the biggest international companies on the market. 

• Membership in a 20+ person Customer Success & Implementation Department, a multicultural team of tech professionals that are focused on relationships and a good atmosphere in the team. 

• The opportunity for professional development in various career paths (data analysis, project management, integration etc.) 

• Daily challenges, creative freedom, and lots of fun by doing things our way.