Customer Service Specialist with German and English

American Express Global Business Travel is one of the world’s leading companies providing corporate travel management services.

In this position, you will join our fully remote, international Traveler Care team, delivering comprehensive travel support to corporate clients in German and English.

This role is an excellent starting point for a long-term career in the travel and business services industry. Many of our leaders began in this position and have since grown into management, sales, and training roles across Amex GBT.

Responsibilities

• Provide comprehensive service to corporate clients (phone, email, chat),

• Advise on business travel arrangements (flights, hotels, ground transport, rail),

• Book travel using Global Distribution Systems (Amadeus – full training provided),

• Ensure compliance with client travel policies and legal requirements,

• Handle special requests and resolve customer issues,

• Collaborate with team members, share knowledge, and support service quality initiatives.

Requirements

• Excellent command of German (C1–C2),

• Good command of English (minimum B2),

• At least 6 months of experience in customer service (preferably in a call center or travel agency),

• Strong communication skills across multiple channels (phone, email, chat),

• High attention to detail and service quality,

• Openness to learning new tools and technologies,

• Valid work permit for Poland.

We offer

• Stable employment based on a full-time employment contract,

• Comprehensive onboarding and full job training,

• Private healthcare coverage,

• Multisport card and Benefit Cafeteria,

• Life insurance,

• Travel Perks – discounts on personal flights, hotels, and car rentals,

• Mentoring program and access to over 20,000 online courses with certifications,

• Additional paid days off,

• 24/7 Employee Assistance Program – mental health and advisory support.

Recruitment process

Stage I – Zoom voice interview with a recruiter (approx. 30 minutes),

Stage II – Zoom video interview with hiring managers (approx. 60 minutes; may include short tests or a case study),