Smith+Nephew is hiring Associate OTC with Spanish
As a key player of the finance operations role in Smith & Nephew Global Business Services (GBS) you will be responsible for the delivery of effective and efficient finance transactional processes as well as for following the designed control metrics from a GBS center as described in the S&N Finance Order to Cash taxonomy in line with the Group Finance Manual requirements.
Planned start date: 1st of July 2025
Program length: 12 months
Location: S+N Office Wroclaw, Poland (hybrid)
As OTC Intern you will be responsible for:
Coordinate customer’s queries with the relevant departments for dispute resolution
Manage customer administration needs to help them pay the invoices (send account statement, dunning letter, provide invoice copy when required);
Contact customers to collect outstanding debt (phone, e-mail). Ensure that payment terms are met and follow up of overdue amounts.
Allocate of payments and reconcile accounts.
Proactively build relationships with the customer, continually seek out ways to improve customer satisfaction, communication & query resolution
What will you need to be successful?
Fluent English (written and spoken)
Intermediate Spanish (written and spoken)
Excellent verbal and written communication skills
Analytical skills
Openness and team spirit
During your time with us you will be able to:
Access various individual and group trainings provided by our Learning & Development Team
Join Smith + Nephew Young Professionals (SNYP) community, with networking and training opportunities
Participate in various local initiatives organized by local communities (charity, fitness, sustainability)
Have access to our new, fantastic office in Wroclaw city center