tl;dr 😌
🎯 Dla kogo:
- Doświadczenie w wsparciu sprzedaży lub obsłudze klienta
- Biegły angielski
- Umiejętności analityczne i organizacyjne
- Mile widziana znajomość Salesforce i Zuora
- Dokładność i dbałość o szczegóły
💪 Główne plusy:
- Praca hybrydowa (2-3 dni w biurze)
- Kompleksowy pakiet benefitów
- Możliwość pracy z innej lokalizacji (do 8 tygodni/rok)
- Dostęp do LinkedIn Learning
- Międzynarodowe środowisko
🔧 Kluczowe zadania:
- Wsparcie zespołu sprzedaży Reuters
- Zarządzanie subskrypcjami klientów
- Obsługa CRM i systemów billingowych
- Koordynacja kampanii sprzedażowych
- Zapewnienie jakości danych
Idealna oferta dla specjalistów wsparcia sprzedaży, szczególnie osób z doświadczeniem w obsłudze klienta B2B, którzy chcą rozwijać się w międzynarodowej organizacji medialnej.
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We welcome applications to our full-time vacancies from all citizens who have been granted protection within the territory of the Republic of Poland under the EU Temporary Protection Directive*
Reuters is seeking a talented and experienced Media Sales Support Representative to join our Sales Support team in Gdansk. Reuters Agency is a high growth, diversified business in the heart of the world’s largest news organization. Our mission is to be the definitive destination for global intelligence that powers smart decisions. We provide news with impact on people, businesses and markets around the world and serve millions of globally minded individuals and professionals seeking insight and context.
The Media Sales Support Representative role is accountable for supporting the Reuters Sales organization on general sales-related matters, business policy and procedural issues.
About the Role:
As our Media Sales Support Representative, you will:
Sales and Account Management Support:
- Serve as the primary resource for sales and account management teams to understand content/product offerings and assist in problem-solving.
- Permission prospective clients for trials and manage subscription requests.
- Engage with the Commercial Policy team to support contract fulfillment and compliance.
Client Data and Order Management:
- Maintain and update client data, including contacts, addresses, and service changes, in relevant systems.
- Input billing information and ensure pipeline accuracy to support monthly forecast processes.
- Escalate and follow up on client billing and invoicing issues.
- Create Media plans on an ad-hoc basis within Placements IO
Administrative and Global Support:
- Support administrative tasks related to order fulfillment, including new sales, cancellations, and renewals.
- Assist CRM specialist with the User Acceptance Testing process for Sales Processes
- Assist CRM specialist with administrative functions in CRM and OMS, including data uploads.
- Train and interact with customers to provide analytics and usage insights.
Customer Administration and Expansion:
- Manage customer subscriptions and oversee the onboarding of new customers, utilizing Salesforce and Zuora.
- Handle complex client queries, arrange escalations, and refine processes for future improvements.
- Collaborate with collections to minimize debtor days and mitigate non-payment issues.
Sales Support and Campaign Coordination:
- Coordinate responses to website inquiries and general sales queries.
- Oversee email campaigns, compile quarterly commission reports, and set up new trial categories.
- Liaise with external partners to enhance and beta test website functionalities.
Quality Assurance and Compliance:
- Perform regular quality checks and data cleansing to maintain compliance standards.
- Ensure services meet audit requirements and proactively revise relevant reports to support finance queries.
Process Improvement:
- Actively identify opportunities for process improvement within sales support and customer administration functions.
- Be vocal in suggesting and implementing improvements to enhance efficiency and service quality.
- Collaborate with cross-functional teams to develop and execute improvement plans.
About You: You're a fit for the role of Media Sales Support Representative if your background includes:
- Experience in sales support or customer administration.
- Organizational, prioritization, attention to detail and high degree of accuracy is a must.
- Ability to manage multiple tasks and work effectively in a fast-paced environment.
- Detail-oriented with a commitment to delivering high-quality service.
- Language skills: Fluent in English
- Excellent problem-solving and Strong analytical skills with the ability to apply knowledge and creativity to resolve standard and complex client issues
- Strong communication skills (written, oral, presentation)
- Customer-oriented
- Comfort with working in a complex and dynamic environment, juggling multiple priorities, interacting with people at different levels of the organization and across multiple functions.
- Ability to troubleshoot and make appropriate decisions based on knowledge of business objectives
- Ability to work in a team environment as well as independently
- Knowledge of CRM systems such as Salesforce and billing systems like Zuora or SAP would be a plus.
What's in it For You?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:
- Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected
- Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
- Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
- Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
- Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
- Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.
We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.