Spanish Speaking Customer Support Specialist

Responsibilities

• Delivering high-quality customer service to Spanish speaking clients

• Building and maintaining positive relationships with clients

• Responding to customer inquiries and resolving issues in a timely and professional manner (via phone, chats and email)

• Providing explanations and clarifications regarding customer complaints

• Monitoring financial markets and staying up to date with market developments

• Updating and verifying client information in the CRM system

• Collaborating with external XTB branches and internal departments

Requirements

• Fluency in Spanish (native or C1/C2 proficiency level) 

• Ability to communicate in English (at least B2 level)

• Willingness to work in a rotational shift system (the earliest shift starts at 9am and the latest shift ends at midnight)

• Ability to manage multiple tasks independently and prioritize effectively

• Strong communication, interpersonal, and negotiation skills

• Good knowledge of MS Office tools

Nice to have

• Previous experience in customer service

• Knowledge of financial markets and understanding of XTB’s core business

What we offer

• Stable employment based on an employment contract

• A chance to grow within the FinTech industry in an international environment, while having a real impact on the company and the evolution of its products

• Training under the supervision of experienced financial market professionals

• A clear development path supported by regular feedback and transparent career progression

• Hybrid work model (2 days from the office and 3 from home)

• Regular team-building and integration events

• Equipment tailored to your needs

• Wide range of benefits like private medical care, myBenefit platform, sport card, language learning platform, meal co-financing at the office and more