Collections Junior Analyst with Italian and English

THE WORK:

• Collecting due receivables according to procedures.

• Handling emails & phone calls (external customers and internally to account managers).

• Influencing customers, negotiating and building business relationships with stakeholders.

• Cooperating with internal departments (finance and sales teams).

• Accounts reconciliation and allocation of incoming payments.

WHAT’S IN IT FOR YOU:

• Thrive in an exciting workplace that values and celebrates diverse perspectives. Contribute to a creative environment where your ideas are welcomed.

• Access continuous learning opportunities.

• Work on projects for international clients, expanding your skills set.

HERE’S WAHT YOU’LL NEED:

• Knowledge of English and Italian language (min. B2 level in both is required).

• Excellent communication and good negotiation skills.

• Full-time availability, 8 hours daily from Monday to Friday.

• Good knowledge of MS Office package.

• Strong attention to detail and commitment to high quality and efficiency.

• Problem-solving attitude and well-developed organizational and time-management skills.

• Ability to quickly adapt to process changes and fast-paced environment.

Bonus points if you have:

• Experience in Customer Service, Call Center, OTC Collections, BPO, Shared Services.

• Strong analytical skills and legal background, including legal translations.

WHAT WE OFFER:

• Hybrid mode of work (after the first 3 months).

• Using foreign language and new technology solutions daily, cooperating with various global Clients.

• Individual support of a People Lead and a specific path of professional development, as well as dedicated Buddy, who will help you in adjusting to the new workplace.

• A wide training package (soft, technical, and language training offer, access to the e-learning platforms).

• Employee Assistance Program - legal, financial, and psychological consultations.

• Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares.

• Paid employee referral program.

• Private medical care, life insurance.

• Access to the MyBenefit platform (possibility of using a wide range of products and services, including the Multisport card).

• Modern, ecological office (chill room, game room, free bicycle parking and coffee/snacks breaks).