WHAT WILL YOU DO:
- Review, classify and/or remove content according to client guidelines, using specific tools and channels
- Understand and remain updated on changing client policies and guidelines
- Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
- Serve as an advocate for the user community
- Participate in process improvement initiatives that improve quality and efficiency of work
- Participate in continuous training programs and workgroup discussions for optimal development in the role
- Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe
QUALIFICATIONS:
- Strong coping, emotional resilience, and stress-management skills
- Excellent comprehension, communication, English and Dutch skills
- Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
- Strong attention to detail
- Comfort synthesizing and analyzing information from multiple streams
- Strong critical thinking and decision-making skills
- Deep familiarity and passion for the internet, internet platforms, and internet culture
- High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported
- Ability to work well individually and as part of a team
- Flexibility in meeting changing business needs in a fast-paced environment
- Commitment to quality, efficiency, and effectiveness
- Previous business process outsourcing, customer service, or content moderation experience is a plus
- Willingness to work on a rotating schedule across a 7-day work week - morning and evening shifts, depending on project needs
- Willingness to work in a hybrid mode (50% from the office in Warsaw)
WHAT CAN WE OFFER:
- Using foreign language and new technology solutions daily, cooperating with various global Clients
- Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace
- Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings
- Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are
- A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life
- Commitment to reducing our environmental impact in terms of carbon, water, and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives
- Full work comfort – private medical care, life insurance, access to My Benefit platform, bonuses for referring new employees