Content Moderator (Junior Data Reviewer) with English and Spanish

WHAT WILL YOU DO:

• Review, classify and/or remove content according to client guidelines, using specific tools and channels 

• Understand and remain updated on changing client policies and guidelines 

• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team 

• Serve as an advocate for the user community 

• Participate in process improvement initiatives that improve quality and efficiency of work Participate in continuous training programs and workgroup discussions for optimal development in the role 

• Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe 

QUALIFICATIONS:

• Strong coping, emotional resilience, and stress-management skills 

• Excellent comprehension, communication, English, and Spanish skills 

• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies 

• Strong attention to detail

• Comfort synthesizing and analyzing information from multiple streams 

• Strong critical thinking and decision-making skills 

• Deep familiarity and passion for the internet, internet platforms, and internet culture

• High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported​ 

• Ability to work well individually and as part of a team 

• Flexibility in meeting changing business needs in a fast-paced environment

• Commitment to quality, efficiency, and effectiveness 

• Previous business process outsourcing, customer service, or content moderation experience is a plus

• Willingness to work from Monday to Sunday and on a bank holidays on a regular schedule

• Willingness to work from the office

WHAT CAN WE OFFER:

• Using foreign language and new technology solutions daily, cooperating with various global Clients 

• Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace 

• Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings 

• Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are 

• Our commitment to communities means providing opportunities for growth to individuals from different backgrounds. We positively welcome applications from all parts of the society, including  people with lived experience of having refugee status, seeking asylum or supporting refugees.

• A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life 

• Commitment to reducing our environmental impact in terms of carbon, water, and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives 

• Full work comfort – private medical care, life insurance, access to My Benefit platform, bonuses for referring new employees