WHAT WILL YOU DO:
- Organize, categorize, and publish content and information using specific tools and channels
- Review, classify and/or eliminate highly sensitive content to serve as an advocate for the user community
- Understand and remain updated on changing client policies and guidelines
- Investigate, resolve, and relay complex content issues to the broader Trust and Safety team within agreed-upon turnaround times and standards of quality
- Participate in improvement initiatives that improve quality and efficiency of work
- Participate in continuous training programs and workgroup discussions for optimal development in the role
QUALIFICATIONS:
- Strong coping, emotional resilience, and stress-management skills
- Excellent comprehension and communication.
- English and Italian skills on an upper intermediate level.
- Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
- Strong attention to detail
- Comfort synthesizing and analyzing information from multiple streams
- Strong critical thinking and decision-making skills
- Deep familiarity and passion for the internet, internet platforms, and internet culture
- High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported
- Ability to work well individually and as part of a team
- Flexibility in meeting changing business needs in a fast-paced environment
- Commitment to quality, efficiency, and effectiveness
- Previous business process outsourcing, customer service, or content moderation experience is a plus
- Availability to work from the office in Warsaw; openness to 3-shift work, also on weekends and holidays. The work schedule is flexible but we must take into account business needs.
WHAT CAN WE OFFER:
- Using foreign language and new technology solutions daily, cooperating with various global Clients
- Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace
- Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings
- Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are
- A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life
- Commitment to reducing our environmental impact in terms of carbon, water, and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives
- Full work comfort – private medical care, life insurance, access to My Benefit platform, bonuses for referring new employees