THE WORK:
As a key player - the Global Customer Support Agent, you will have responsibility to monitor and respond to Clients’ specific typology of requests (invoice copies, payment confirmations, OTC related queries etc.), all in line with the service levels agreements. You will ensure that proper quality control checks are performed accurately. The Agent will be the first point of contact for the Clients' customers and internal stakeholders.
With all our roles, there is some in-person time for collaboration, learning and building relationships with Clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.
WHAT’S IN IT FOR YOU:
Thrive in an exciting workplace that values and celebrates diverse perspectives. Contribute to a creative environment where your ideas are welcomed.
Access continuous learning opportunities.
Work on projects for international clients, expanding your skills set.
HERE’S WHAT YOU WILL NEED:
Written and spoken fluency in English language (min. B2 level).
Strong drive for results, time management and problem solving approach.
Professional and confidential demeanor to ensure that data is handled sensitively and confidentially.
Ability to build strong relationships with internal and external stakeholders.
Strong attention to detail and a well-organized, structured approach to work.
Ability to work from the office located in Cracow during the first three months and in hybrid mode after (3 days in the office, 2 days at home).
Bonus point if you have:
Previous employment experience in Customer Service, call center, Business Process Operations, Shared Services.
WHAT WE OFFER:
Using foreign language and new technology solutions daily, cooperating with various global Clients.
Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace.
Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings.
Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.
A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life.
Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.
Full work comfort – private medical care, life insurance, access to Worksmile platform, bonuses for referring new employees.