Junior Collections Specialist with Italian and English

THE WORK:

• Responsible for timely cash collection.

• Contact customers via phone and email for past due invoices, submit and follow up on the dispute cases.

• Resolve unidentified payments, code past due invoices, prepare write off documentation, and inform customers about uncollectable debts.

• Contact customers via phone and email for past due invoices, submit and follow up on the dispute cases.

The work location for this role includes a mix of working remotely and in an Accenture office in Warsaw (50/50 hybrid model).

With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.

HERE’S WHAT YOU’LL NEED:

• Excellent communication and interpersonal skills.

• Strong organizational and time-management skills.

• Experience in customer service, collections or accounts receivable processes will be an asset.

• Very good Italian and English skills, minimum B2 Level.

WHAT WE OFFER:

• Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.

• A wide training package (soft, technical, and language training offers, access to e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification).

• Employee Assistance Program - legal, financial, and psychological consultations.

• Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares.

• Paid employee referral program.

• Private medical care (Luxmed or Medicover), life insurance.

• Access to the Worksmile platform (possibility of using a wide range of products and services, including the Multisport card).