THE WORK:
Contact customers via phone and email for past due invoices, report and follow up on the dispute cases.
Resolve unidentified payments, code past due invoices, prepare write-off documentation, and inform Client about uncollectable debts.
Review orders put on hold and update Client daily of the reasons.
Evaluate Client accounts and credit limits, submit credit-related requests, and cooperate closely with the AR manager.
Generate and send missing invoices, statements of account, and dunning letters.
Direct debtors to legal collection agencies.
Flexible: The work location for this role may include a mix of working remotely, onsite at a client or in an Accenture office - depending on specific project circumstances.
With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.
WHAT’S IN IT FOR YOU:
Thrive in an exciting workplace that values and celebrates diverse perspectives. Contribute to a creative environment where your ideas are welcomed.
Access continuous learning opportunities.
Work on projects for international clients, expanding your skills set.
QUALIFICATIONS:
Full-time availability (8 hours daily).
Fluent English and Italian language (min. B2 level in both is required).
Excellent communication and interpersonal skills.
Strong organizational, analytical and time-management skills.
Ability to work from the office located in Warsaw city centre (2/3 days per week).
Research indicates that some candidates, especially the most diverse ones, may hesitate to apply for positions if they don't meet all requirements. If you believe you possess the necessary skills, even if not meeting every requirement, we wholeheartedly encourage you to submit your application.
Bonus points if you have:
Experience in customer service, collections / accounts receivable processes.
Familiarity with Microsoft Office, especially Microsoft Excel.
WHAT WE OFFER:
Hybrid mode of employment from the office located in Warsaw city center.
Using foreign language and new technology solutions daily, cooperating with various global Clients.
Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace.
Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings.
Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.
Our commitment to communities means providing opportunities for growth to individuals from different backgrounds. We positively welcome applications from all parts of the society, including people with lived experience of having refugee status, seeking asylum or supporting refugees.
A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life.
Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.
Full work comfort – private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees.
Modern, ecological office in city center with convenient connection for all means of transport (incl. chill room, game room, free bicycle parking and coffee-breaks at terrace.)