Junior Collections Specialist with Spanish

THE WORK:

• Collect due receivables according to procedures.

• Influence customers, negotiating and building business relationships.

• Cooperate with internal departments (finance and sales teams).

• Handle emails & outgoing phone calls (external customers and internally to account managers).

• Accounts reconciliation and allocation of incoming payments.

The work location for this role may include a mix of working remotely, onsite at a client or in an Accenture office - depending on specific project circumstances.

With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.

WHAT’S IN IT FOR YOU:

• Develop strong negotiation and communication skills through regular interaction with clients in Spanisj-speaking regions.

• Gain valuable experience in financial analysis and forecasting cash flow, enhancing your understanding of financial operations and risk assessment.

• Thrive in a dynamic workplace that values and celebrates diverse perspectives. Contribute to an innovative environment where your input drives process improvements and operational efficiencies.

HERE’S WHAT YOU’LL NEED:

• Fluent Spanish and English, B2 level required (both written and spoken)

• Experience in Customer Service, Call Center, O2C Collections, BPO, Shared Services will be an asset.

• Strong communication and negotiation skills

WHAT WE OFFER:

• Using foreign language and new technology solutions daily, cooperating with various global Clients.

• Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.

• A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification).

• Employee Assistance Program - legal, financial, and psychological consultations.

• Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly  dividends if they own company shares.

• Paid employee referral program.

• Private medical care, life insurance.

• Access to the MyBenefit platform (possibility of using a wide range of products and services, including the Multisport card).