WHAT THE DAY WILL LOOK LIKE:
Your day-to-day responsibilities will ensure that our customers and clients have a seamless experience throughout their use of our online assessment tools.
Core activities include:
Helping candidates with their questions concerning the completion of our online testing tools
Being the first point of contact for all our customer queries
Providing guidance to our customers via email
Delivering technical support to internal and external clients
Collaborating closely with the appropriate departments to enable a quick resolution for the candidate
The effective use of the systems and tools available to the Support Centre
HOW THIS OPPORTUNITY IS DIFFERENT:
Our company emphasizes pioneer thinking, client-centricity, career progression, and personal and professional integrity. This includes having a stimulating work environment, flat hierarchies and an open, internationally minded team, an encouraging and adaptable team culture and opportunities to learn in a dynamic, fast paced working environment.
The Tech Support Agent will have the opportunity for long term career progression within Aon whilst working as part of a fun, friendly and collaborative team.
SKILLS AND EXPERIENCE THAT WILL LEAD TO SUCCESS:
Experience working in customer service environment and/or in a service/support type role
Confident computer skills with the ability to learn and use various systems (essential)
Fluent in both verbal and written English and strong communication skills, knowledge of an additional language is advantageous
Ability to work on own initiative with a positive attitude to problem-solving
Excellent attention to detail, accuracy and ability to multitask
Availability and willingness to work outside of regular hours is required
