Are you ready to make a real impact in agriculture? Join our unique team and help support our farmer owners across Europe. This is a great opportunity to experience a dynamic corporate environment while contributing to sustainable farming practices.
Our dedicated Members Service & Operations team in Gdańsk was established two years ago to strengthen support for our farmer owners. As a Junior Member Support Agent, you will provide timely and effective front-line and operational support to over 8,000 farmers in 7 European countries.
How you will make an impact:
Administrative and Process Support:
Assist teams with farmer contact, CRM updates, documentation, and master data management.
Work with IT and other departments to improve systems and workflows.
Relationship Building:
Build strong relationships with farmers by providing daily support.
Handle inquiries proactively, ensuring high-quality and timely service.
Sustainability Support:
Support quality assurance programs promoting sustainable farming.
Contribute to initiatives encouraging responsible practices.
Knowledge Resource Creation:
Develop a knowledge base and “how-to” guides for farmers and teams.
Ad Hoc Support and Development:
Manage daily ad hoc tasks and take part in cross-functional projects, growing your skills and responsibilities over time.
Please note that this role requires you to be in the office 50% of the time + one additional day (monthly).
Who are you?
Fluent in German or French (at least B2) with excellent communication skills.
Fluent in English (minimum B2/C1).
Hold at least a bachelor’s degree in a relevant field.
Organized and detail-oriented, with strong self-motivation and the ability to manage complexity and prioritize tasks effectively.
Customer-focused, with a positive, can-do attitude when supporting farmers and handling inquiries.
Adaptable communicator, able to tailor communication style to different audiences.
Proactive problem solver, eager to suggest and implement process improvements.
Experience with documentation is a plus.
Background in customer service is a strong advantage.
Familiarity with Salesforce is an additional asset.
WHAT DO WE OFFER?
INTERNATIONAL OPERATING ENVIRONMENT
MEDICAL CARE & LIFE INSURANCE
ADDITIONAL BENEFITS (gym card, vouchers, travel points or cinema tickets, etc.)
SCANDINAVIAN WORKING STYLE & NO DRESS CODE
TRAININGS WITH EXPERTS & PROFESSIONAL INDUCTION & DEVELOPMENT PROGRAMS
FINANCIAL SUPPORT OF YOUR EDUCATION
REFERRAL PROGRAM FOR EMPLOYEES
EMPLOYEE ASSISTANCE PROGRAM (legal, psychological, health, financial consult-ing, etc. )
SUPPORT FOR YOUR HEALTHY LIFESTYLE (fruit day, facility for sportsmen, sport challenges and activities, Arla active teams / sport groups)
FLEXIBLE WORKING TIME AND HOME OFFICE WORK POSSIBILITY DEPENDING ON BUSINESS NEEDS
ADDITIONAL HOLIDAY DEPENDING ON LENGTH OF EMPLOYMENT (up to 4 days)
FULLY PAID 30 MIN. BREAK
… WHILE IN THE OFFICE YOU CAN ALSO USE SOME OF BELOW:
MODERN OFFICE SPACE WITH BEAUTIFUL VIEW AND HIGH STANDARD FURNITURE (i.e. adjustable desks)
SPACIOUS CANTEEN, DELICIOUS COFFEE AND TEA AVAILABLE ON EVERY FLOOR IN SPECIAL DE-SIGNED SPOTS
CHILL-OUT ROOMS WITH X-BOX, POOL TABLE, BOARD GAMES, FOOTBALL TABLE AND SWING