1st LINE SUPPORT ANALYST/ ENGINEER with German

We are currently looking for 1st LINE SUPPORT ANALYST/ ENGINEER with German.

Your job in a nutshell:

As a Junior IT Support Specialist, you will assist in providing technical support and troubleshooting services to end-users within the organization. Your primary responsibilities will include resolving hardware and software issues, assisting with network configurations, and ensuring smooth operation of IT systems. Proficiency in German is essential for effective communication with colleagues and clients.

What will you be doing:

• Handling incoming phone calls and e-mails from customers, helping them with hardware, software, and network issues

• Delivering professional and prompt service to the clients

• Keeping records of all customers enquiries in the reporting system

• Analyzing and resolving most common enquiries by providing step-by-step solutions or using remote access to take control of the computer and solve the problem

• Sending more complex enquiries to the relevant IT Support Team

 Knowledge area:

• Basic experience in Windows OS and MS Office

• Customer service experience will be an asset

Requirements:

• German language C1; English Proficiency: B2 level.

• Interpersonal Skills: Eager to develop through interactions with native speakers.

• No Experience Needed: Just a desire to learn new IT skills.

• Communication and Teamwork: Strong communication and ability to work well in a team.

• Problem Solving: Proactive attitude and efficient task management.

• On-the-Job Training: Provided, no prior experience necessary.

• Flexibility: Willing to work various shifts, including 24/7, hybrid model

Rewards and benefits:

• Wellbeing & Work-Life Balance: Integration and passion-sharing events.

• Healthcare: Private medical and dental care.

• Benefits Platform: Access to shopping, cinema, sports, etc.

• Sport Activities: Co-funding for Multisport & OK system cards, b-active program.

• Learning & Development: Courses and certifications (e.g., Google Cloud, AWS, ITIL).

• Professional Growth: Conferences and expert communities.

• Special Occasions: Gift packages for Easter, Christmas, Children’s Day.

• Seniority Appreciation: Additional days off, Atos Jubilee gifts.

• Community Engagement: Charity and eco initiatives.

• Performance Bonus: Additional monthly bonus based on performance.

Future career path:

• IT specialist

• Team leader

• Project coordinator

• Process manager