1st Line Support Analyst with Du

Why you’ll like this role

• No experience needed — we hire for potential, mindset, and language skills.

• Full training & support — from day one.

• Use your Dutch daily in a professional, international environment.

• Supportive team & mentoring — practical guidance to help you ramp up quickly.

• Friendly hybrid model — work mainly from home, with occasional visits to your nearest Atos office (usually 2 days per month). Our offices are located in: Gdańsk, Bydgoszcz, Warsaw, Wrocław, Łódź, Kraków.

• Great for returnees — if you’ve come back to Poland, your international experience is a plus; we’ll help you settle into our processes and teams.

What you’ll do

• Handle incoming calls/emails and support end users with hardware, software, and basic network issues.

• Provide step-by-step solutions or use secure remote access to resolve problems.

• Log all cases in our service management system.

• Solve common issues independently and escalate complex cases to specialist teams.

• Deliver professional, timely service and keep users informed.

What you bring

• Dutch: B2+ (you’ll use it daily) and English: B1+ (tools & internal communication, clients).

• Curiosity for technology and willingness to learn new IT skills.

• Communication & teamwork mindset.

• Problem-solving attitude and good time management.

• Flexibility to work various shifts (24/7 model), hybrid.

Nice to have: basic knowledge of Windows OS, MS Office, any customer service experience.

Training & onboarding you’ll receive

• Service Desk foundations: ticketing, SLAs, prioritization, escalation.

• Technical basics: Windows, Office 365, user accounts, printers, VPN, Wi-Fi.

• Tools: ServiceNow/JIRA, remote desktop, documentation standards.

• Soft skills: communication with native speakers, working in a multicultural environment.

Rewards & benefits

• Wellbeing & work–life balance: integration and passion-sharing events.

• Healthcare: private medical care.

• Benefits platform: shopping, cinema, sports, etc.

• Sports: co-funding for Multisport & OK system, b-active program.

• Learning & development: courses, certifications, expert communities, conferences.

• Special occasions: gift packages (Easter, Christmas, Children’s Day).

• Seniority appreciation: extra days off, jubilee gifts.

• Community: charity & eco initiatives.

• Performance bonus: additional monthly bonus based on results.

Who we especially welcome

• Graduates and students starting their first full-time role.

• Career changers moving into IT from other fields (customer service, hospitality, retail).

• Returnees to Poland — you bring valuable international perspective.

• People new to corporate work — we’ll onboard you step by step.

Work model

• Location: hybrid from Gdańsk, Bydgoszcz, Warsaw, Wrocław, Łódź, Kraków.

• Office presence: usually 2 days per month, flexible based on distance and team needs.

• Shifts: 24/7 rotation; schedules shared in advance.