🤓 TL;DR
Firma poszukuje specjalisty IT Service Management do usprawniania procesów ITSM, monitorowania wydajności usług IT i zarządzania incydentami. Wymagane wykształcenie w obszarze IT lub doświadczenie w ITSM oraz dobra znajomość frameworków jak ITIL. Oferują międzynarodowe środowisko pracy, elastyczne godziny z możliwością pracy zdalnej oraz pakiet benefitów (opieka medyczna, karta sportowa, Lunchpass).
Najciekawsze: Możliwość rozwoju kwalifikacji zawodowych w międzynarodowym środowisku przy jednoczesnym zachowaniu elastycznych warunków pracy i atrakcyjnych benefitów.
Idealna propozycja dla studentów: Informatyka, Zarządzanie Systemami IT, Inżynieria Systemów lub kierunki pokrewne z zainteresowaniem w obszarze zarządzania usługami IT.
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Your responsibilities
Continuously improve IT Service Management and IT Shop processes and procedures, e.g. incl. Incident, Problem, Change, Configuration & Asset Management
Monitor and analyze IT Service Performance, identifying areas for improvement and implementing necessary changes to enhance service delivery
Collaborate with cross-functional teams and BD to ensure IT Services meet business needs and align with organizational goal
Manage and prioritize ITSM requirements including IT Shop requests, Incidents etc., ensuring timely resolution and customer satisfaction
Conduct regular IT Service Reviews, identifying trends, issues, and opportunities for improvement
Your profile
University degree in Information Technology/ Computer Science or equivalent experience in IT Service Management
Strong understanding of IT Service Management frameworks, such as ITIL is essential, including best practices
Strong communication and interpersonal skills for effectively collaborating with cross-functional teams
A mindset of continuous improvement and experience in methodologies like e.g. Lean and Agile to drive efficiency and effectiveness in IT service Management
Self-organized and strong ownership attitude
Strong analytical and problem-solving skills
Team player attitude
Your benefits
International working environment
Unique opportunity to develop professional qualifications and participate in interesting projects and responsibilities
Great team spirit and place to work - mature organization with highly developed qualifications
Benefit package (private health care, Lunchpass card, sport card, group insurance possibility, daily fruits)
Flexible working hours, remote work on selected days