YOUR TASKS:
Delivering high level of customer service: analyses of situation on customer accounts and following up on overdue accounts
Issuing statements, invoice copies and dispute outcomes to customers
Participating in resolution of unclear payments and evaluating customer account and payment history
Contacting customer for pre due and past due payments
Maintaining and managing a group of customer accounts
YOUR PROFILE:
Communicative level of English (minimum B2) and fluent French (minimum C1) both written and spoken
Excellent communication and interpersonal skills
Good knowledge of Microsoft office (Excel and Word)
Experience in working with ERP systems will be an asset (SAP)
Attention to details and quality
Student status or bachelor's degree
WHAT YOU’LL LOVE ABOUT WORKING HERE:
Practical benefits: private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Multisport.
Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home thanks to HO package (including laptop, monitor, and chair). Ask your recruiter about the details.
Early support thanks to Buddy Programs: learn in the flow of work alongside our experts who collaborate on top-tier solutions for global enterprises, including 145 Fortune 500 companies.
Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings.