Junior Customer Support Specialist with German

YOUR TASKS:

• Be the go-to problem solver for customers by handling inquiries via chat, email and phone with confidence and care.

• Turn challenges into solutions by troubleshooting issues quickly and delivering accurate, timely answers.

• Create meaningful connections with customers and build relationships that last.

• Work hand-in-hand with internal teams to ensure every case is resolved smoothly and efficiently.

• Keep things organized and transparent by maintaining clear, accurate records of all interactions.

• Spot opportunities for improvement by identifying recurring issues and helping shape better processes and a smarter knowledge base.

YOUR PROFILE:

• Language talent - fluent in German, ready to connect and communicate with confidence and clarity.

• Confident communicator in English, ensuring smooth collaboration in an international environment.

• Natural problem-solver who loves turning challenges into solutions and thrives in a fast-paced environment.

• Someone who cares about people and enjoys building strong, positive relationships with customers.

• Tech-savvy and organized, comfortable using Excel and Microsoft Office to keep things running smoothly.

• Driven by growth and learning, eager to develop in an international setting and take on new responsibilities.

WHAT YOU’LL LOVE ABOUT WORKING HERE:

• Well-being culture: medical care with Medicover, private life insurance, and Sports Card. But we went one step further by creating our own Capgemini Helpline offering therapeutical support if needed and the educational podcast 'Let's talk about wellbeing' which you can listen to on Spotify.

• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings.

• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.

• Award-Winning Stability & Culture: Become part of an organization celebrated as 'Top Employer Poland 2024' - in the audit our stable and supportive work environment scored 100%!