Your responsibilities
- Ensure compliance with laws, regulations, and HSBC Group Standards by reviewing alerts, investigating potential issues, escalating breaches, and documenting resolutions.
- Assist in the growth of Surveillance services across Global Business Lines and coordinate effectively with country compliance teams and onshore partners.
- Oversee, mentor, and provide guidance to L1 Analysts, distribute workloads, organize training sessions, and act as an SME and quality checker.
- Maintain and analyze statistics, produce in-depth management information, trend analysis, and narrative reports for stakeholders and escalation purposes.
- Implement best practices, contribute to process improvement initiatives, and generate innovative ideas for enhancing service delivery.
- Monitor workload trends, ensure adherence to SLAs, escalate risks of breaches, and flag potential operational risks to Management.
- Participate in relationship management meetings, lead update calls with SMEs and Business Partners, and ensure alignment with onshore guidance.
- Document process updates, SME feedback, and market trends for team education and continuous improvement.
Our requirements
- Proficiency in English is essential, with knowledge of other European languages being an advantage.
- Degree-level education and prior experience in financial services, preferably with compliance or surveillance background.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint) with the ability to learn new technologies; knowledge of Electronic/Audio or Trade Surveillance tools; ability to use macros for solving non-standard problems.
- Strong analytical skills with a good eye for detail and the ability to dissect key information.
- Excellent time management, task prioritization, and the ability to work under pressure and tight timelines.
- Ability to support decisions with sound reasoning, communicate clearly, and work both independently and collaboratively as part of a team.
- Understanding of financial markets, particularly financial market regulation.
- Preferred Skills: Project management experience and experience in training or coaching.