Company Overview
At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.
Department Overview
The Supply Chain Center in Krakow is part of Motorola Solutions' (MSI) global network. The department is represented by a dynamic team of almost 300 people. We constantly grow and put a strong focus on development - both organizational and individual.
Within the department structure we dynamically develop world-class Demand & Supply Planning, Order Management, Order Scheduling, Delivery, Logistics, Repair Operations, Customer Master Data Management and Business Operations, which makes us the Center of Excellence for MSI globally. Supply Chain is responsible for maximizing the efficiency and productivity of the operations, and plays a crucial role in supporting the sales process through proper forecasting, order management, securing material availability, shipping, and delivery to our customers.
Our purpose is to deliver exceptional value and customer experience through agility, speed, and collaboration. We are designed to bring value, lead technology innovation, and provide Motorola Solutions a competitive advantage on revenue, cost, cash, delivery & customer excellence. Our customers rely on us for the expertise, services and solutions we provide, trusting our years of invention and innovation experience. By partnering with customers and observing how our products can help in their specific industries, we are able to enhance our customers’ experience every day.
We influenced the history. Now we shape the future.
Job Description
Embrace an exciting opportunity to be an integral part of a dynamic team, coordinating end-to-end order processing for our esteemed Customers for German and Austria region.
As a crucial member of the Order Management team, you'll be at the heart of our operations, liaising closely with internal stakeholders, as well as Customers.
This role not only promises growth and development but also a chance to make a significant impact in our organization.
As Order Management Intern, your responsibility will encompass the execution of the order management cycle, ensuring the satisfaction of both internal and external customers through the performance of various key activities.
Order entry
Change order process
Hold management
Close cooperation with internal stakeholders (finance, delivery management, product groups, project managers, sales etc.)
Providing high customer service level assistance to our customers (including handling the inbound calls)
Handling customer complaints
Verification of orders related documents' accuracy with a thorough understanding of all customer fulfillment requirements
Adapting to a fast-paced business with a focus on first in, first out cycle time
Participating in quarterly close activities that result in heavier workloads
Understanding that working as a team is a must and cooperation with others is essential
Prioritizing team’s goals and contributing to keep a good working atmosphere in the workplace
Basic Requirements
English skills at B1/B2 level and fluent German (min. B2)
Supporting peers in problem solving
Team player attitude is a must
Experience with working under time pressure / tight deadlines
Continuous learning mindset
Adapting to change
Attention to detail
In return for your expertise, we’ll support you in this new challenge with coaching & development every step of the way.
Also, to reward your hard work you’ll get:
Hybrid mode
Comfortable working conditions (high class offices, parking space)
Competitive salary package
Strong team-oriented culture
Contract of employment
Private medical & dental coverage
Life insurance
Multisport or MyBenefit vouchers
1000 PLN for spectacles
Employee Pension Plan (PPE)
Trainings and broad development opportunities
Volleyball field and grill place next to the office
Lots of sport activities such as Moto football league, Wakeboarding, Snowboarding, e-gaming league, etc.
Access to wellness facilities and integration events
Motorola Solutions is supporting CSR activities and encourages employees to participate