Your Role in a Nutshell
As a Customer Service Coordinator, you will provide service for business customers / partners of Newell Brands in Europe, the Middle East and Africa (EMEA).
You will serve as a point of contact for assigned business customers, contributing to timely and effective delivery of orders and high-quality service.
We will help you achieve your goals and develop by providing regular feedback and access to online training courses.
Our portfolio of products is very diverse - from stationery to small household appliances. You might have heard of some of our brands like Parker, Waterman, Yankee Candle, NUK, or Crockpot.
Your Key Responsibilities:
Process sales orders placed by customers, sales agents and internal teams.
Raise requests for the creation of customer accounts and for amendments to existing records.
Provide professional advice on the available product range.
Proactively inform customers about promotions and marketing activities.
Collaborate closely with the Sales team, Supply Chain and distribution centre.
Manage and maintain customer portals.
Enter and update orders using SAP (we’ll train you!).
Communicate with customers via email and telephone.
What You’ll Need
Minimum:
Either fluent English, or communicative English combined with fluency in one of the following languages: Czech, Dutch, French, German, Italian or Spanish.
Customer- and detail-oriented
Good command of MS Office (Word, Excel, PowerPoint)
Excellent communication skills
Team spirit
Your advantage:
Customer service experience
Knowledge of SAP and/or Salesforce
Polish language
Ability to learn quickly
Basic commercial awareness
What You Gain
Newell Brands has a strong footprint in the EMEA region, with several thousand employees spread over many corporate offices and manufacturing facilities. You might recognise some of our iconic brands, like Parker, Sistema, Spontex, Crockpot, NUK, Coleman, and Yankee Candle, to name a few.
Join us and benefit from:
Full-time employment contract
Unlimited access to LinkedIn Learning – 17,000+ courses for your professional and personal development
Private healthcare
Pension plan (PPE) with company contribution of 3,5%
Fully sponsored life insurance
Hybrid working system; working hours – Monday to Friday, 8h starting between 7:00 and 9:00AM
Discounts on some of our products from brands Parker, DYMO, Sharpie, Contigo, and others
Partly financed Multisport Card or cinema tickets
Corporate Citizenship Philosophies – environmentally sustainable and socially sensitive business practices
Bravo – our global recognition programme where teammates can recognise each other and exceptional work is rewarded
Give@Newell – paid time-off for charity activities dedicated for local communities right where you live/work.
Employee Referral Program – an opportunity to get a bonus
Expectant Parents Gift
Modern, air-conditioned office in the city center (next to Stary Browar) with well-equipped kitchen and underground bike parking
Friendly atmosphere & multicultural environment (30+ nationalities in our Poznan office!)
Core Values: Integrity, Teamwork, Passion for Winning, Ownership, Leadership
