Your Role in a Nutshell
As a Customer Service Coordinator, you will provide service for business customers / partners of Newell Brands in Europe, the Middle East and Africa (EMEA).
You will serve as a point of contact for assigned business customers, contributing to timely and effective delivery of orders and high-quality service.
Our portfolio of products is very diverse - from stationery to small household appliances. You might have heard of some of our brands like Parker, Waterman, Yankee Candle, NUK, or Crockpot.
We will help you achieve your goals and develop by providing regular feedback and access to online training courses.
Your Key Responsibilities:
Phone and email contact with business partners,
Processing customers’ orders in SAP (full training will be provided!),
Collaboration with other departments incl. Sales and Distribution Center,
Quick and efficient solving customers’ requests using Salesforce,
Maintaining high standards of customer service.
What You’ll Need
Minimum:
Fluent Swedish and English
Secondary education or university degree
Customer- and detail-oriented
Good command of MS Office, particularly Excel
Your advantage:
What You Gain
Newell Brands has a strong footprint in the EMEA region, with several thousand employees spread over many corporate offices and manufacturing facilities. You might recognise some of our iconic brands, like Parker, Sistema, Spontex, Crockpot, NUK, Coleman, and Yankee Candle, to name a few.
Join us and benefit from:
Full-time employment contract
Hybrid working system (1 day in the office per week after 1-2 month onsite training).
Unlimited access to LinkedIn Learning – 17,000+ courses for your professional and personal development
Private healthcare
Pension plan (PPE) with company contribution of 3,5%
Fully sponsored life insurance
Working hours – Monday to Friday, 8h starting between 7:00 and 9:00AM
Discounts on some of our products from brands Parker, DYMO, Sharpie, Contigo, and others
Partly financed Multisport Card or cinema tickets
Bravo – our global recognition programme where teammates can recognise each other and exceptional work is rewarded
Give@Newell – paid time-off for charity activities dedicated for local communities right where you live/work.
Employee Referral Program – an opportunity to get a bonus
Expectant Parents Gift
Modern, air-conditioned office in the city center (next to Stary Browar) with well-equipped kitchen and underground bike parking
Friendly atmosphere & multicultural environment (30+ nationalities in our Poznan office!)
Corporate Citizenship Philosophies – environmentally sustainable and socially sensitive business practices
Core Values: Integrity, Teamwork, Passion for Winning, Ownership, Leadership
