Requirements
Responsibilities:
Work closely with Key Account Managers (KAM) to support the operational delivery of services to our key clients.
Ensure project goals are met within the constraints of scope, budget, and timelines
Maintain clear and consistent communication with clients and internal teams
Monitor and manage project risks, resolving issues proactively to maintain client satisfaction
Generate and analyze project reports to provide insights and recommendations
Foster strong relationships with key stakeholders to ensure alignment and achieve project objectives.
Collaborate and coordinate with project teams, ensuring they are motivated, well-informed, and working efficiently towards project goals
Facilitate effective team meetings, providing clear direction and support to promote a cohesive and productive working environment
Act as a bridge between clients and project teams to ensure that client requirements are fully understood and delivered upon
Must have:
At least 1+ years of experience in IT (software development) and substantial experience in project and people management
A deep understanding of managing customer expectations, feedback, and escalations
A proven track record of delivering multiple high-quality projects to medium and large-sized clients
A solid background in IT business management, with experience supporting budget, revenue, margin, and efficiency objectives.
A passion for achieving top levels of customer satisfaction
Extensive experience directly managing technical and cross-functional profiles
A proactive, solution-oriented approach
Excellent English proficiency, both in writing and speaking (min. C1 level)
Nice to have:
Previous hands-on experience in technical roles, such as web development
Experience as a Product Owner and/or Scrum Master
Experience working with international and dispersed teams
Experience supporting sales initiatives
Benefits
Work-life balance
We are open to discussing individual needs. Set up working hours and limited remote work scheduled with your team and manager, in a way that works for both sides.
Reimbursed private medical care (Medicover) and Multisport
We care about the health and well-being of our colleagues. Choose a sports card and dedicated medical care for yourself and your relatives.
Leader’s support
Work with true enthusiasts and professionals who will support you along the way. You can count on leaders and experts who are willing to share their knowledge so that you too can join their ranks someday.
Technology focus
Python and JavaScript are not our only strengths, we are also very good at React Native, IoT, Machine Learning, .Net, DevOps and Blockchain.
Growth review
Junior, Regular or Senior? Every year we have a chance to discuss acquired skills and prepare a development plan for upcoming months.
Events
Attend exciting internal webinars, celebrate special days with us, and join us at conferences and meetups as a listener or speaker!
Workation
Team trips where you have a chance as a team not only to work together, but also integrate f2f.
